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AutoNation Toyota Cerritos complaints

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18700 Studebaker Road
Cerritos, CA 90703 | Get Directions

(562) 802-4000

http://www.autonationtoyotacer...

Monday-Friday 8:30-9pm 7 days per week

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Total Amount in Dispute:
$14.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against AutoNation Toyota Cerritos closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against AutoNation Toyota Cerritos

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7/5/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/7/2022

I signed a auto contract with them and I have my own financial institution. My finance company sent them the check owed for said car and now they are not honoring the contract. Resolution Sought To honor the contract drafted by the manager Robby Cuevas

Company Response

6/22/2022

We accepted the check the same day as his transaction. Not sure why he is saying all of this.

4/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $14.00 Amount Settled: $0.00

Customer Complaint

3/18/2022

I bought a car in 2020 a 2019 Toyota Yaris 1 yr 1/2 to call AAA for a tow 4x after a few min car started right up took it Autonation 2x said it was my phone, i took somewhere else said it was computer, 5x it completely stopped as i was driving i called aaa it started up right after. Took it Cerritos left a note( do not fix this car) this is a lemon..2 days later i kept calling for help..I was lead to a sales man Mr.Ahmed..He assured me over and over he would give me the best deal..I sat their for over 5 hours he offered me food and water was very chrismatic..Took me a very expensive area not used cars but newer cars..Said i would only pay a few more thousand dollars for a newer warranty car. I kept telling him i want a used car 2017-2019 like the one i brought in..He kept insisting that cars have went up to $5000 more so why get a used car not under warranty, i kept telling him i wasn't interested in a newer car...I drove 1car 2022... Well we just got several cars yesterday..I said i know i saw them...He told me to fill out these papers in duress and felt over whelmed after suffering from mental stress from my car failure..He kept saying this is the best offer it came up too $500+ a month i said too much i can't afford this..He insisted he would get ne a very good deal..Duress a leased deal for me, he said ur other car paid off $14,000, and this car only $360 with gap insurance was deal, i was exhausted, i got home i got the c-19 for 1 month sick.. Couldn't take it back pl Resolution Sought Toyota financial can keep out of the $14,000 they got for my 2019 Toyota Yaris, I'm willing to give them $7000 plus the car and i keep $7000 to go buy me a car where i can chose where to get my own car i would own, i am 62 yr disabled lady..Im on depressive/ ptsd meds under a dr. Care. I was taken advantage of because of ny fragile nature i was under duress and was smoothly told i was being taken care of for the best deal for me..I was never taken to the used cars of my chioce...

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