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AutoNation Toyota Irvine complaints

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9101 Research Drive
Irvine, CA 92618 | Get Directions

(949) 287-8766

http://www.powerdirect.com

Open 7 days a week.

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Total Amount in Dispute:
$1,700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against AutoNation Toyota Irvine closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AutoNation Toyota Irvine

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2/19/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,700.00 Amount Settled: $0.00

Customer Complaint

1/5/2024

I purchased a 2017 Volkswagen Golf GTI on 12/04/2023 and they stated I have a 90 day warranty or 3k miles. After driving the vehicle for 12 days and putting on 546 miles on it, the Fuel Pump went out on the car. They said the warranty doesn't cover the Fuel Pump and they're trying to have me repair it myself and it cost $1700. Resolution Sought I would like them to cover the full amount of the repair or refund me my down payment back in full. They've been avoiding my calls and they only contact me thru text messages mostly.

Company Response

2/7/2024

Dealer resolved complaint and split the cost with the customer.

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