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Autopia MotorCars complaints

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595 Chestnut Street
Union , NJ 07083 | Get Directions

(908) 977-9777

https://www.autopiamc.com/

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Total Amount in Dispute:
$7,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Autopia MotorCars closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Autopia MotorCars

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8/5/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $7,000.00 Amount Settled: $0.00

Customer Complaint

7/16/2021

We bought the car here, but the dealer did not tell us that the body was busted. They wanted 800$ more even though I had already paid 10,000 already. This is a car we plan to use for business and we've been waiting 3 weeks and nothing has been repaired. My husband has lost contracts because of this and we've been seeing that they have more complaints. This was our first time we've been there, so we didn't have any knowledge of any wrong doings from them. But it is our last. they sent it to the mechanic during those 3 weeks but nothing has been done because they didn't even bother to tell them what had to be fixed on our vehicle so now my husband has to take it to his personal mechanic thats why I am asking for the 7000 because of lost paint contracts and insurance costs. Resolution Sought Reimbursement of all my lost income and wages for their faulty actions and negligence for not disclosing any issues it previously had.

Company Response

7/23/2021

Company states: The customer was here yesterday and we fixed body work he agreed to $800 and we lowered the down payment which he paid. He took the car to Huston and we let him know that we would be happy to repair any issue if they occur on the vehicle.

Customer Rebuttal

7/26/2021

This is not true first of all they told us they send it to get repaired , we didn't see it for a month it was dumped in a body shop 2 weeks prior and the body shop wasn't even aware of the work that had to be done that is what they told my husband . The 800 was never said for repairs he said that was towards the car which I had paid 10,000 already it is not in the contract but I still paid it because I want nothing to do with these people and they said if not paid they would personally inpound the car so of course we got scared and have them those 800$ now the car is parked inside the premises of my apartment building because it's so damaged it still needs to go to the mechanic and get alot of work done so those 800 is worthless to give when all they did is cover up the damage that it had prior to us buying it and we weren't even told. It never left the state because it was dumped by them that was the initial plan but after we didn't see it how ? Also these people went through a toll and didn't pay it now I have too . I have evidence of everything I am saying .

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