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Autoplex 2000 complaints

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2910 East Napoleon Street
Sulphur, LA 70663 | Get Directions

(337) 625-8714

https://goautoplex.com/

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Total Amount in Dispute:
$17,800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Autoplex 2000 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Autoplex 2000

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6/1/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $17,800.00 Amount Settled: $0.00

Customer Complaint

2/24/2023

Sold me a car that I have been having issues with about 2 weeks after purchase. Resolution Sought Give me a better car.

Company Response

3/15/2023

Company states: Ms. Artis purchased a used vehicle with 97,000 miles so AS IS. Ms. Artis was offered an extended warranty and declined the purchase. Unfortunately, when dealing with pre-owned vehicles, you run the risk of needing repairs. This is why we stress the importance of purchasing extended warranties.

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