AutoRama Auto Outlet complaints

I purchased a 2016 Lexus NX200t from this dealer, To start the car was priced low and I was told that's with a $2500 deposit. Still purchased the vehicle but later that evening when the sun went down I realized the daytime running light was was out. I thought it was just a bulb and figured I'd get it replaced when I get back home. I flew to NYC from GA to purchase the vehicle. When I went to replace the bulb I was told that the entire light has to be replaced. The Lexus dealership quoted me $1,125 to replace including labor. I immediately reached out to the dealership and was told that if I replace and submit receipts that I would be reimbursed. I guess the dealer was under the assumption that it was just a bulb but when I informed the manager Ryan that the entire light had to be replaced I was told they won't be able to reimburse me. I believe they knew this light was out when they sold me the vehicle. I even asked for the owners name and was told they don't share that information because I wanted to reach out to someone over the managers. I was trying to compromise and see if we can go half on the repair but still declined. I know they didn't sell me this vehicle in good faith but with the intent of getting over on me with a repair that was costly. Resolution Sought I would like AutoRama to even begin like they care for their customers. They was extra friendly leading up to be purchasing the vehicle but after when a problem arrived it's nothing they can do. Even if they would pay half of this unexpected expense would help.

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