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Autos of Texas complaints

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2501 West SW Loop 323
Tyler, TX 75701 | Get Directions

(903) 200-1234

http://www.autosoftexas.com/ty...

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$1,000.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Autos of Texas closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Autos of Texas

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10/9/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $1,000.00 Amount Settled: $1,000.00

Customer Complaint

6/1/2023

On February 14th 2023 my husband bought this car from Autos of Texas in Tyler, TX, I started hearing the breaks squeaking and the car started rattling, I then set up a appointment to go there to have those repairs done. I spoke with the lady Owner of the car and she said someone was coming to talk to me and took the car and left me STRANDED away from my house 114 miles. They didn't try to help me. I'm diabetic and was without my medicine and food, water, not knowing that I was going to be treated like an animal. The man's name is John Mully or something like that I spoke to him. The lady was mean and said mean things to me before I left. I'm asking for our down-payment back and I also purchased car insurance for $217.00. And gas money for going there. I'm asking for an apology as well...PERIOD thank you in advance. Resolution Sought I'm asking for a complete refund of the down-payment, Gas full tank, and car insurance monies that was lost. Pain and suffering. Left me STRANDED. I'm sick and this company was wrong I think for doing me like this. I want an apology from the owner.

Company Response

9/27/2023

Company states; Please be advised that a check for $1000.00 was sent to Mr. Mitchell on 6/19/2023. Thank you, Autos of Texas

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