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Autos Y Mas LLC complaints

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9019 Centreville Road
Manassas, VA 20110 | Get Directions

(571) 899-0009

http://autosymasva.com

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Total Amount in Dispute:
$7,899.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Autos Y Mas LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Autos Y Mas LLC

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6/7/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $7,899.00 Amount Settled: $0.00

Customer Complaint

5/5/2022

I purchased a vehicle on 4/29/22 2009 Porsche Cayenne. Within 1 hr in driving it back home to Richmond, Virginia the car broke down on the highway. I called the dealership and explain what had happened and the only thing the dealership said was you bought a AS IS vehicle. I didn't even receive a title as of yet and management after call a few more times, complaining I didn't even drive the car no more than 2 hr... Handing back my payment was not a option, but kindly dismissed. I was stuck on the highway most of the night and had to pay $300 for tow. I now driving a rental car that cost me $1300 for 10 days to I can figure these issues out.. Autos y Mas LLC company dose bad business to a customer who paid for a vehicle that had major issues. Resolution Sought A refund and pay all the money I dished out in the process.

Company Response

5/25/2022

First, we would like to apologize for the inconvenience you may have experienced recently. We appreciate all feedback, good or bad and take every step towards improving our services. We are proud to be in the car industry and do our best to provide the best quality vehicles with best value in price. On this vehicle we processed in our lot just like any other car. We had all brakes replaced to pass VA inspection and also took it for emissions test and passed, the vehicle was driving well. When the vehicle was purchased we also paid for 3rd party Warranty (3 month power train limited coverage) in case anything happened in 3 months. Client did reach to us by phone about the issue and we told him he has to get vehicle checked out or go through warranty company due to our as is policy and many the possibilities that would stall a vehicle. However, I did mention to the customer if the Warranty company was not able to help out I told him to reach out us to see if there's any way we can assist him with his issue. We have attempted to contact client and answered his calls. We are truly sorry for the inconvenience. You can still reach out to us on this matter at 571-899-0009 or by email admin@aymva.com

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