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AutoSavvy of Duncanville LLC complaints

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3001 NE Loop 820
Fort Worth, TX 76137 | Get Directions

(833) 245-3356

http://autosavvy.com/dealers/f...

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Total Amount in Dispute:
$23,000.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against AutoSavvy of Duncanville LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against AutoSavvy of Duncanville LLC

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10/2/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/29/2023

I bought a pickup truck from this business over 2 months ago and have not received my license plates yet I have called multiple times and dropped by personally and no one seems to be able to help me now my phone calls are just being completely ignored. My temporary license plates expired 09/27/2023 so now I can't even drive the truck I purchased and already making payments on. I live 2 hrs away from fort worth which makes it hard for me to go by there personally. Resolution Sought Send my license plates as soon as possible or for now issue another temporary license plate.

Company Response

10/2/2023

Per consumer states; No one has contacted me directly from Auto Savvy but I finally got my plates today 5 day after my temporary plates expired thank you for your help.

4/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $23,000.00 Amount Settled: $0.00

Customer Complaint

3/29/2022

I bought a car from them the end of Jan 2022. Was told it was inspection twice. Good to go. 4days later I knew the transmission was doing wrong. They have had my car 2 months. Said its the pans on the Transmission and oil pan needs resealed. I know some about cars. I want my car fix or all money Resolution Sought Help me to get it back and it is fixed good. It a 2019 Dodge Caravan

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