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AutoSense Used Car Dealership complaints

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282 North Broadway
Salem , NH 03079 | Get Directions

(603) 212-4202

http://autosensenh.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against AutoSense Used Car Dealership closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AutoSense Used Car Dealership

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3/12/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/27/2023

I bought a car from them and I only had it for 2 years,it is a 2018 Toyota the transmission went on the vehicle and several mechanics including my mechanic said that there is no reason why the transmission should have gone,and that it was on its way out when they sold me the car. I have been in touch with AutoSense and they had me go all the way up to NH from MA and said that they would replace the vehicle for me, Well I went there and they said that they could do it.Or try to get the other one fixed. Then they told me that they would bring another vehicle,a jeep compass to my residents the following morning because they were going to get the Car that they sold me anyway,now they said that they won't do it because my credit is bad. That has absolutely nothing to do with it. They sold me a bad car and they should simply replace it with another one, with no problem. As they said they were going to do. They lied and I want another vehicle,I have a son I need to get to school everyday and I am 64 with medical issues and I have appointments to go to but can't now because of what they did. Resolution Sought I simply want them to replace my vehicle

Company Response

2/28/2023

We repaired transmission for customer to satisfy his complaint.

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