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Autosmart complaints

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1403 Hurffville Road
Deptford, NJ 08096 | Get Directions

(856) 228-1888

http://www.autosmartnation.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Autosmart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Autosmart

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3/31/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/5/2024

I bought a 2020 Chevrolet Trax in January. I have paid a car payment. My second car payment is next week. I still have not received my license plate. I had to get another tag from Autosmart in Palmyra NJ. The one in Deptford is mysteriously closed for several weeks now. The company in Palmyra gave me another tag and now since the one I have is soon expiring I will have to get another tag. What is going on with the Autodmart in Deptford NJ? If I could not talk to the company in Palmyra I would have not gotten the tags at least. I just want my new license plate for my vehicle. Something is not right. Resolution Sought Give me a legal license plate and registration for my 2020 Trax. Autosmart Deptford, NJ

8/21/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/13/2023

We purchased a vehicle from Autosmart in Deptford NJ in September and 5 months later we still don't have the tags. The company is very unprofessional the way they deal with customers . When my son first went into the store to by his car the manager racisially profiled my son. Resolution Sought Help us get our tags and bring to light their business practices.

Company Response

8/9/2023

Here at AutoSmart we support and satisfy thousands of customers. I encourage you too check out our beautiful customer reviews for both of our locations. We as a family always assist any and all customers professional and equally. Mr Suggs is and was a happy customer. There was a title issue that was outside of our control that prevented the DMV work to be completed in a timely fashion. The customer was informed during the entire process. The customer does now and has had all of their final tags and docs and they are 100% satisfied. Please reach out if anything else is needed. Thank you for assisting with this customers satisfaction.

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