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Autosmart complaints

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17010 East Gladstone Street
Azusa, CA 91702 | Get Directions

(626) 969-6990

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Autosmart closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Autosmart

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3/25/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

2/7/2024

They had tried to sell us a car that did not work in the week of buying it we gave a down payment of 2000.00 dollars my family is struggling and we needed a car the deal was never sealed what so ever they had me go back and return it due to them having issues with the bank and insurance we paid out of pocket for so many things they asked us to pay for all we want is the down payment back they canceled our contract but they refuse to give us our down payment the owner she goes by the name of Anna is very rude and talks to us like we are below her we have been nothing but respectful and understanding. Resolution Sought I would just like to get a refund on my down payment of 2,000.00 is all I am asking for and an apology .

Company Response

3/12/2024

We are truly surprised we got this complaint. Specially because Melissa failed to add herself in the insurance policy and defaulted on her first payment. After working this deal to get it funded by the lender for so long, We had no choice but to take possession until we received the payment and both drivers were added on the policy. After a few days of the possession Melissa advised us she had already purchased another vehicle and demanded a full refund. We decided no additional action will be taken but cant refund her down payment since she never complied with the stipulations requested from the time of purchase and didn't make her payment to complete her down payment. I'm sorry things didn't work our for any of the party involved.

Customer Rebuttal

3/12/2024

you should not be surprised of how many people came forward and said you are a scamming buisness we will be taking this to court since again you are no help and you scammed multiple clients .

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