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Autotech Collision & Towing complaints

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12091 Veterans Memorial Highway
Douglasville, GA 30134 | Get Directions

(678) 838-0074

http://www.collisionrepairdoug...

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Autotech Collision & Towing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Autotech Collision & Towing

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10/14/2021

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

9/20/2021

Yes I had a tow service pick up my car and take it to another shop on a Wednesday of last week and they did that and when they did they dropped my car off and they bent my whole exhaust system so I was told to take it to a shop and have it done and I did that and when I did there was a problem with the customer didn't want to refund me for the problems that they cost too much so the guy had me gather all my parts and take it to him which he was 30 miles out the way from me for no apparent reason and sent me back with all the parts and have the money he was supposed to cover my car with unprofessional I think now my car is home but the shop has my title because he didn't pay the other half of the bill. Resolution Sought I would like for the building to refund me back for my damages done for my truck pay for the tab also pay me for the gas money that I wasted one way through his shop when I wasn't supposed to do that.

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