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Autotech Collision Service Inc. complaints

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3916 Lagrange Street
Toledo , OH 43612 | Get Directions

(419) 476-7629

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Total Amount in Dispute:
$200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Autotech Collision Service Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Autotech Collision Service Inc.

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6/6/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

5/14/2021

Took my Ram2018 in to get fix I'll pay 2,000. pay in full on 4-7-2021 when picked up my truck drove it home and I discovered it was the Damage Done to the bumper. The back bumper the rubber Step Up had a hole in it. Went back up there they were closed waited a day. I called never called me back the next day my lease was up I forgot to take pictures of the damage plus damages to the tailgate right side open up the tailgate side by the tail light you'll see primer color gray the truck is at grogan's Towne Jeep Ram ps if you have any questions give me a call thank you very much lewis mcdougal.ps inside the truck it was a lot of dust all over the seat steering wheel and primer on the speaker by the door driver's side. Resolution Sought Give me a refund $200. out of 2,000.

Company Response

5/24/2021

Company states they have informed the consumer that they would pay for the pad that goes on the bumper.

Customer Rebuttal

5/25/2021

Ram 1500 2018 is a lease the truck is back at the dealer I do not have it anymore so he need to pay me the money he did to the damage to the bumper.

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