Find a reputable business?

Complaints and Resolutions

AutoZone #5881 complaints

Read Complaints File Complaint View Full Report

2112 West Pecan Street
Pflugerville, TX 78660-3527 | Get Directions

(512) 252-3233

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against AutoZone #5881 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AutoZone #5881

Sort by

12/13/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

10/25/2022

Autozone has a lifetime warranty on brakes and I have been going to Autozone for years using this option. Today I went to return the brakes and for some reason they are refusing to exchange them under the life time warranty. Resolution Sought I want them to honor the lifetime warranty that they have listed.

Company Response

11/30/2022

Company states; Please be advised that we have tried reaching out to the customer via phone, but to no avail. We would like to speak with Mr. Childs, so if he can please contact me directly (Antonio), I am the store Manager at this location. Thank you,

Customer Rebuttal

12/1/2022

I haven’t received any phone calls. What is your number so I can contact you directly?

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile