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AutoZone complaints

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127 173rd Street South
Spanaway, WA 98387-0000 | Get Directions

(253) 548-1026

https://www.autozone.com/locat...

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Total Amount in Dispute:
$239.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against AutoZone closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against AutoZone

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4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $119.28 Amount Settled: $0.00

Customer Complaint

3/28/2024

Went in ordered and paid for parts . Some had to come from the hub . Counter guy said pick them all up when hub comes in. Than they said you already picked these parts when they were not. Tried to show him what I had in the car. he wouldn't come out and look. If there were counter cameras you could clearly see they were not picked up. They should check parts off taken if this is a problem. If they did this on their transaction how many other people are they stilling from. Parts are on order # 874646 Carl Fisher is the name. Resolution Sought I would like to get the parts owed to me or refund so I can buy the parts elsewhere. That is all

4/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $119.28 Amount Settled: $0.00

Customer Complaint

3/28/2024

Went in ordered and paid for parts. Some had to come from the hub. Counter guy said pick them all up when hub comes in. Than they said you already picked these parts when they were not. Tried to show him what I had in the car .he wouldn't come out and look. If there were counter cameras you could clearly see they were not picked up. They should check parts off taken if this is a problem. If they did this on their transaction how many other people are they stilling from. Parts are on order # 874646 Resolution Sought I would like to get the parts owed to me or refund so I can buy the parts elsewhere.

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