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AutoZone Auto Parts complaints

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8516 Pearblossom Highway
Littlerock, CA 93543 | Get Directions

(661) 839-0142

https://www.autozone.com/locat...

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Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AutoZone Auto Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AutoZone Auto Parts

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12/12/2022

RESPONSE: Complaint was not answered Amount in Dispute: $19.99 Amount Settled: $0.00

Customer Complaint

11/16/2022

I was sold a locking gas cap that on their database states, " Fits your car" , that's the core of it all. The sales person did not inform me that if you install (use ) the gas cap you can't return it. As I was later told it says on small print on rear of receipt. Well, if it in fact were the proper part for my car & was not stated that it was the proper fit for my car in their database this would have never occurred! I would be fine keeping it. As it happened I had to put it in the car to try it. I had only driven 10 - 15 miles with this cap on & as I live 10 miles from town & this AutoZone store; that's not much driving really before my check engine light came on. The car sat parked for several days before I could get back to town as our road washed out in a major storm so here it is just shy of 2 weeks later( not 30 days) & they refuse to refund my money making me keep a part that DOES NOT FIT MY CAR. Falsely stating that the part is correct for my car make model & year, misleading even their own sale personnel into confidently selling me what I'm sure he thought was a good sale of the correct item for this car. This is not my first experience with database listings that are wrong, just first time with this store & over a locking gas cap which is useless to me. That's not why I bought it. I wanted one that was actually correct for my vehicle in truth! Not fraud & theft . Resolution Sought They could have politely apologized for the error, refund my money or find me one that really will fit my car for the comparable price. Inform the main office or whomever is responsible for the erroneous listings, ( mistake or ?) & Either resold item or write it off. It is in good shape in original packaging with both keys & receipt. Instead I am insulted & ripped off & very upset!

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