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AutoZone Auto Parts #611 complaints

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1001 North Green Street
Henderson, KY 42420-2753 | Get Directions

(270) 831-2370

https://www.autozone.com/locat...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against AutoZone Auto Parts #611 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AutoZone Auto Parts #611

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11/20/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

10/24/2023

I've been dealing with them since last Friday I have been here the last 2 days straight to get the power steering pump that is under warranty that they're trying to make me pay for now five people found it the warranty the five people today two found it too while three sitting here looking at the same part and couldn't find it so now they're saying they can't find the warranty and that they're not going to honor the warranty on this power steering pump every time I go into the store it is one big run around after another run around after another run around after another run around it seems like nobody there can do their job properly nobody knows what they're doing nobody can find the parts and and warranty and yes they got a new warranty system I understand that but here's the thing your old warranty should have passed on to the new warranties they should be taking care of their customers the way they're supposed to be instead of making it so frustrated they will walk out of their crying right at Thursday they were supposed to order the part and didn't do it then yesterday they ordered part the part they ordered was a great big small and no bigger than a coffee cup and fitness $99 Dodge no way would it fit even they said it wouldn't fit but in order to get the one I need now they want to charge me for it Resolution Sought All I want just all I want is to get the part from a car to correct one without having to have a hassle in order to do it I could not believe they made me so angry that I walked out of there crying today but I have dealt with him since Thursday of last week and it's Friday Saturday Sunday Thursday and Friday Sunday Monday 4 days for stinking days I have been trying to get my part from a car that is under warranty that they have a warranty for and all I have to do is get a replacement

Company Response

11/20/2023

Per consumer states; Please be advised that I have sattled my complaint with AutoZone. Thank you,

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