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AutoZone Auto Parts #741 complaints

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1000 East 2nd Street
Franklin, OH 45005 | Get Directions

(937) 743-0104

https://www.autozone.com/locat...

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Total Amount in Dispute:
$10.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against AutoZone Auto Parts #741 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against AutoZone Auto Parts #741

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12/27/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10.00 Amount Settled: $0.00

Customer Complaint

11/23/2022

Auto Zone had a sign posted saying any 2 Rain X windshield cleaner was 2 for 10.00. When I took 2-1 gallon jugs to pay for them the lady manager said it didn't apply to one of the jugs. The sign did not exclude any washer it did have 3 sets of numbers on the bottom of the sign which could not be found on either bottle. I told her that was false advertising all she said in return was that ones not on sale. They had it posted 5 different places in the store, that I saw, they all were 2 for 10.00. Resolution Sought I still feel all of the washer is on sale, because that's what the signs say. Maybe someone entered it wrong. The store can not advertise it like they're doing and something be said to the woman manager about how to talk to a customer. She never explained to me how what she said was right. She was going to be right and that's all there was to it.

Company Response

12/15/2022

Company states; Sign states in small print on left bottom corner that includes #RY68806, which is Bug Remover Rain X, #113645 Rain X 2 in 1-25 - #113625 All season O degree Bug Wash (We Do Not stack at this location) These are the 3 products covered on the 2 for $10. She was wanting a bottle of Delcer Rain X, which was not included in the sale. Delcer part # is 113685. Which this part # is not included on any sale tag that is present.

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