Find a reputable business?

Complaints and Resolutions

Autry Morlan complaints

Read Complaints File Complaint View Full Report

2505 East Malone Avenue
Sikeston, MO 63801 | Get Directions

(573) 475-4723

http://www.gmdealersecureforms...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$25,222.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Autry Morlan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Autry Morlan

Sort by

3/26/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $25,222.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

I bought a 2021 Kia Sportage less than 48 hours ago from Autry Morlan dodge in Sikeston. I was told I would get a trade in on my current vehicle, a2015 Dodge Durango because I had only purchased it from them 9 months prior and it had been in the shop 5 different times for various reasons, the vehicle is currently in the shop at the dealership because it is over heating. Every time it had been to the shop it was through the dealership. I was told later that they could not use my car as a trade in and that I would have voluntarily repossess my vehicle. Ruining my credit. I felt pressured to purchase this vehicle, the Kia, and was made to feel like I had no other option but to go through with the sale of the car purchased 48 hours ago. I feel as though I was targeted because I am a woman. The vehicle is listed online for the amount of 20,575.00. The cash price that I paid was 20,997.00. They added over 400 dollars to the price. I feel as though I was lied to and manipulated to make a sale. With in 24 hours of having the Kia I had to jump the battery and after popping the hood a to jump the vehicle discovered it had no coolant in the vehicle. Resolution Sought Let me return the vehicle I purchased less than 48 hours ago. Fix my dodge Durango that is sitting in their shop. And return it to me.

Company Response

3/14/2024

The vehicle which Ms. Orton purchased was in her name and a co purchaser, Mr. Collier, who we believe was her father. Both parties agreed to the terms of the purchase and signed all required documents and Ms. Orton was in no way "targeted" because of her gender. We sell vehicles every day to female customers who do not come in with a parent or an advisor as did Ms. Orton.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile