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Auttums Automotive complaints

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721 Hall Road
Lisbon , NY 13658 | Get Directions

(315) 393-3782

http://www.auttumns.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Auttums Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Auttums Automotive

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6/30/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/6/2022

On May 5th I got a car from auttums automotive it ran great for about a day, then I had to rest the transmission 2 times the 3rd and 4th gear wouldn't shift. I will be making my 1st payment of 234.22 on June 5th 2022 the car is valued at $7900 but with my loan ill be paying just over $14,000, There is a warranty on my car but I was just told by the warranty company it only covers tie Rods! In the days I've had my car the following problems have and are accuring, front brakes and rotors are making a rubbing noise and brake pedal goes to the floor before stopping, muffler has a hole in it, as it gets louder each day and is about to fall off, I had no low beams the fuse box needs replaced, low beam fuse was broken off and had to place small screwdriver in to hold new one in, all my tires are bald and one blew on me and lug wrench that came with car is to small, my lights at night time flicker as a result the alternator belt is shedding (had to replace it today in order to get to my visit w/ my kids) there is a clunking noise in the front that's been there since day 1 when I come to a stop and go, or when I turn my wheel, it shakes if driven at 60mph I'm disabled and thought I was getting a good deal! I contacted the owner and he wants me to drop off my car, I have no other way to get places I have no family! I basically stay in my car (where I feel safest) but if it's not drivable then I can't make it to my appointments or visits! USB port in front don't work either. Resolution Sought I want my car fixed properly or give me another car! I don't want a refund bc I need a vehicle and there's no car out there for that price! But if it gets fixed properly I still will be without a car so I'd need a rental for the time it's in shop!

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