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Avana Plastic Surgery complaints

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8700 West Flagler Street Suite 250
Miami, FL 33174 | Get Directions

(305) 501-6000

http://www.avanaplasticsurgery...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Avana Plastic Surgery closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Avana Plastic Surgery

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12/29/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

11/7/2022

Let me tell you Avana Miami Plastic Medical Center in Miami Florida. 8700 w flagler st ste 250. Miami fl 33174. They are stealing and taking people money. This needs to end. I am in the process of trying to get my refund at this moment. I am very pis**d off i look like a chop shop the doctors work at this facility is suegeons scott moradian, shane mcdaniel, algird mameniskis, christpher m. Dress, joshua scurlock, stephanie luster, eric valladares. They are not accredited by bbb they are affiliated with other facilities. Https://www.Bbb.Org/us/fl/miami/profile/plastic-surgery/avana-plastic-surgery-0633-90430903 as you can see these reviews are terrible. If i knew this earlier i would of not pursued this company. Shut them down they stole millions of people money from the reviews. I have documentation and all stating about my information Resolution Sought My refund is $15,000 in change.. SHUT THIS COMPANY DOWN AND REFUND EVERYBODY THERE MONEY BACK. THEY GETTING OVER ON PEOPLE AND GIVING THE RUN AROUND LOOK AT THE REVIEWS. THE STARS SHOULD BE ZERO

Company Response

12/9/2022

The patient came to Avana Plastic Surgery on 03/31/2022 for a Liposuction 360 with fat transfer to buttocks and an abdomimoplasty extended. Her procedure cost a total of $9000 with Dr. Dress. On 4/19/2022 the patient called the office and spoke to our Nurse Practitioner to inform her that she had been in the hospital because she had bloating. Hospital staff advised patient she had a scroma but they were unable to aspirate the fluid because they did not have a plastic surgeon on staff. Patient was asked how many lymphatic massages she completed after her procedure and she stated two. The NP advised patient that she needed more massages, that two massages postoperative was way below our required amount. The NP also educated patient on the importance of proper compression, in efforts to assist body to reabsorb the seroma. Patient verbalized understanding. Patient has been contacted on a number of occasions and asked to come to the office to be evaluated by the surgeon, in efforts to assist with any postoperative complaints. Unfortunately, at this time we do not owe the patient a refund. We have always been available to assist with any postoperative issues but she has neglected our care. The seroma she developed was due to neglecting to follow our postoperative instruction.

Customer Rebuttal

12/17/2022

That is a lie i had way more more then two. I have total 10 lymphatic massages .This surgeon keloided my whole stomache and belly button.This is a bad surgery tthey owe me a refund !!!!! They need to be shut down they are liars !!!! Look at the links i sent avana bad news

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