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Avas Flowers complaints

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200 Continental Drive Suite 401
Newark , DE 19713 | Get Directions

(877) 474-6285

http://avasflowers.net

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Total Amount in Dispute:
$231.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Avas Flowers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Avas Flowers

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3/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $231.00 Amount Settled: $0.00

Customer Complaint

2/14/2024

I made floral arrangement with Ava's Flowers, for funeral procession on Friday the 9th of February, to be delivered on the 9th at 5pm. To 2692 3rd Ave, Bronx NY, Ava's sent the wrong address 269 Dewey Ave, The delivery did not arrive at the schedule time. It was delivered At 10AM Saturday morning, after the funeral procession was over. I asked for a refund and they said That they would only be able to Refund $10. I asked the sales agent is Ava's a flower a floral shop, she said yes, and not to worry. I called The florist shop who made the floral arrangement Diana flowers in New Jersey. They said they was not made aware of a delivery for Sharon Denise Twelley Gamon. The decease. I called Ava's back, the agent again assured me that everything would be taken care of, and not to worry. At 6PM I called Diana flowers if the delivery was made, the owners son then Informed me that he was given the wrong address, from Ava's. I then sent him the correct address by text. He said Ava's would have to pay him for making a mistake and going to the right address. Ava's never contacted Diana flowers, the driver delivered the Flowers the next day after the funeral ceremony was over. Ava's Refused to Refund My money. They have called me 8 times apologizing for there mistake, saying the Refund is going to a higher Authority, for a Resolution. Resolution Sought I want a full Refund from Ava's Flowers.

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