Find a reputable business?

Complaints and Resolutions

Avas Flowers complaints

Read Complaints File Complaint View Full Report

200 Continental Drive, Suite 401
Newark, DE 19713 | Get Directions

(877) 638-3303

http://www.avasflowers.net

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,258.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complainants allege failure to deliver orders, inadequate customer service, and difficulty obtaining refunds. Some allege the arrangements are not as advertised, long waiting times to speak with customer service, and the company denies refund requests.

Complaint Closing Statistics

12 complaints against Avas Flowers closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
12	Unanswered

12 complaints against Avas Flowers

Sort by

6/10/2025

RESPONSE: Complaint was not answered Amount in Dispute: $103.00 Amount Settled: $0.00

Customer Complaint

5/15/2025

Attempted to order Mother's Day flowers for my mother-in-law from a local florist near League City, Texas. I placed the order on 05/09/2025 with flex delivery for 05/10-05/11. It is now 05/15, I have contacted the company many times to check on the status of my delivery and have not heard back. I also requested a refund and to cancel my order since it's 5 days past the delivery and their cancellation policy does not allow cancellations past 24 hours after placing the order. If I had known this, I would have never ordered from them. After further review, numerous customers have had the same issue and have reported it on their Google Review. I'm unsure how a scam company like this is still in business and allowed to steal money from customers. $100 for flowers is a lot of money but worth it for my mom, if the product was ever delivered. Resolution Sought I would like the business to refund me and stop scamming people who are trying to send love via flower delivery.

3/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $174.77 Amount Settled: $0.00

Customer Complaint

2/19/2025

I ordered 18 balloons for my granddaughter's 18th birthday party . I placed the order on 1/31/25, they told me they would be delivered late pm on the 1st or 9am on the 2nd. Her party was the 2nd at 5pm. But then they sent me an email saying they moved the delivery date to Monday 2/3/25, so I canceled the order and used another florist. So they never delivered the balloons but still charged my acct $174.77. I've been on the phone with them several times for the past 2 weeks, they always say I will receive an email and the $ would be refunded to my account, but they don't. The deduction is still on my account, and no email from them. The order number is 12677326. They offered to deliver them to her high school, ON A MONDAY. 1) the school would have rejected them and 2) how would she get 18 balloons in her car?! I canceled the order and used another florist that could provide the balloons for her party. I check every day, giving them time, but they never refunded the money to my bank account, and they never follow up with the promised email. I hope you can help me. Thanks Resolution Sought I would like Avas Florist to refund $174.77 to the bank account they deducted it from for services never rendered. I'm on a limited income, that's a lot of money.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile