Complaints for Avid Law Center in Aliso Viejo, CA

65 Enterprise, Suite 455
Aliso Viejo, CA 92656 | Get Directions

http://www.avidlawcenter.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfulfilled contracts failure to provide services and inability to obtain refunds. Some customers complain the company uses high pressure sales tactics and misleading solicitations to induce clients into signing retainer agreements for loan modification services. Other customers allege the company verbally misrepresents their ability to obtain loan modifications or otherwise provide financial relief to homeowners.~~The company responds to complaints by disputing that they failed to provide services as agreed. The company contends that all fees paid are considered earned and no refunds will be issued. In some cases the company advises complainants they have the option of suing them for making false complaints and defamatory remarks.

Complaint Closing Statistics

0 complaints against Avid Law Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Avid Law Center complaints