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Avis Budget Group, Inc. complaints

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6 Sylvan Way
Parsippany, NJ 07054 | Get Directions

(727) 321-6352

http://www.paylesscar.com

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Total Amount in Dispute:
$37,794.00

Total Amount Settled:
$1,354.00

Complaint Experience

80%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

55 complaints against Avis Budget Group, Inc. closed in last 3 years.

Complaints	Type of response
5	Making a full refund, as the consumer requested
4	Making a partial refund
26	Agreed to make an adjustment
4	Refusing to make an adjustment
11	Refuse to adjust, relying on terms of agreement
5	Unanswered

55 complaints against Avis Budget Group, Inc.

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4/2/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $6,076.85 Amount Settled: $0.00

Customer Complaint

3/12/2024

On December 8th I rented a vehicle from Budget rental car on December 9th it was returned the key was left in the Dropbox cuz they were closed on February 20th I received my credit card bill and on February 14th I was charged over $6,000 I called budget and the corporate office and was told that they were sorry for any inconvenience that I would have my refund in 3 to 5 days 3 days went by I called back again they said it was pending it wasn't even approved yet the next day I called back again they said it was still pending I asked for the corporate number I was told that I could not get a corporate number and I still haven't received my refund. Resolution Sought I would like my refund as I was promised and I would like it expedited being at the hardship this has caused me and the amount of 6, 076.85.

Company Response

3/13/2024

Budget Case: 61453344 Rental Agreement: U721838526 Thank you for providing us with the opportunity to address your concerns regarding the Business Consumer Alliance, as mentioned above, Complaint. Budget values our relationship with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Upon reviewing the details of your complaint, our records indicate that you have raised a dispute regarding the charges associated with the rental in question. We have received a chargeback for the entire rental charges amounting to $6,076.85, which you have disputed with your bank/credit card company. This chargeback was received on March 8, 2024. As a result of this ongoing dispute, we regret that we are currently unable to address or assist with any concerns related to the charges until the dispute has been settled with your bank/credit card company. Once the dispute has been resolved and a decision has been made by your bank or credit card company, we will promptly notify you of the outcome and any necessary actions that need to be taken. We appreciate your patience and understanding during this process. Sincerely, Response Coordinator Avis Budget Group

Customer Rebuttal

3/28/2024

Money has not been refunded yet they said it was on the 20th

Company Final Response

3/29/2024

Budget Case: 61453344 Rental Agreement: U721838526 Thank you for your reply. We have reviewed your rental and notes from your case. Our records indicate that you had disputed the charge with your credit card company. This action resulted in a collection notice being opened. The notice was stopped on March 27, 2024. we apologize that this was not made clear in our previous response. Thank you for giving us the opportunity to address your concern. Sincerely, Budget Response Coordinator

3/25/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $82.66 Amount Settled: $0.00

Customer Complaint

3/11/2024

Been trying to pay overdue balance on my zipcar account many times over without sucess. Problem is not due to my bankcard on file. Problem has to do with zipcar processing payment. It' been many attempts on my end so far without success. Resolution Sought I've been trying to pay overdue balance. I feel like zipcar is not being truthful and if I have grounds to sue?

Company Response

3/12/2024

Thank you for contacting Avis Budget Group regarding your Zipcar account. For all Zipcar inquiries, please contact Debra.Travis@zipcar.com.

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