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Avis Rent A Car complaints

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PO Box 699000
Tulsa, OK 74169 | Get Directions

(918) 624-4210

http://www.avis.com

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Total Amount in Dispute:
$34,795.00

Total Amount Settled:
$5,296.00

Complaint Experience

89%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

35 complaints against Avis Rent A Car closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
3	Making a partial refund
15	Agreed to make an adjustment
0	Refusing to make an adjustment
12	Refuse to adjust, relying on terms of agreement
2	Unanswered

35 complaints against Avis Rent A Car

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4/7/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $78.71 Amount Settled: $0.00

Customer Complaint

3/25/2025

My rental agreement number is 537018790. On March 14th, I picked up a rental car that already had a missing hubcap after dropping it off 30 minutes ahead of schedule cleaned out and with a full tank of gas I still noticed that I was charged more than the agreed upon price. After calling customer service a found out I was hit with a miscellaneous fee for a missing hubcap that was already missing when I rented the car. At the time I still thought this was a simple mistake that could be easily rectified so call the local branch and they gave me manager's number. I can't remember his name, but I do know his contact number is 2516334745 extension 6. I called under the assumption that this could be easily resolved, but the manager was very defensive about the matter, disrespectful towards me and very dismissive of how this is an inconvenience for me especially since I would prefer to keep renting through Avis. I didn't understand why I received so much disrespect from management for something I originally viewed as a simple mistake. Location: Avis at Mobile Regional Airport Resolution Sought A refund, an apology from the manager and some kind of effort to make me feel like they want to make things right.

Company Response

3/26/2025

BCA#: 99035357 Case: 71240292 Dear Mr./Ms. Grant, In regards to the aforementioned BCA complaint case# 99035357, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Reports such as this are not taken lightly and the inappropriate behavior you encountered facility will be addressed in a most urgent manner so any necessary coaching, training or disciplinary action can be taken to prevent any future occurrence. As you can understand, we are not able to discuss or disclose the details of the actions taken as these records are restricted to the individual employees personal files. Again, the behavior you experienced is considered highly unacceptable under any circumstances and we can assure you all necessary actions will be taken to ensure this is stopped. Thank you for allowing us to assist you. Sincerely, Avis Budget Group Client Relations Team

4/7/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $300.00 Amount Settled: $0.00

Customer Complaint

3/25/2025

I made a reservation at Avis rental car on courtland street down town ATL about a week then when I came to pick up the car I was told we don't have your car and that I would haft to grossly increase for a car which I had already ubar there and didn't have a way back lied to several times bye the lady at the desk which they did have cars that which I could have rented I would like to file a formal complaint which they had done this to several other people which I was noticed from other clients my car was 250 a week but was made to pay 139 a day for a rental which I had already ubar and didn't have a way back. Resolution Sought Compensate for the over charge for the rental.

Company Response

3/26/2025

BCA #: 99035350 Case: 71400945 Dear Mr./Ms. Hilliard, In regards to the aforementioned BCA complaint case# 99035350, thank you for giving us the opportunity to address your concerns. Avis values the relationship that we have with our travelers and always strives to do the right thing. We apologize for the inconvenience this matter has caused. Our records show that this is still an ongoing rental so we do not have billing on file yet. However, when we look at the estimated charges that will be owed, we show that the reservation rate was applied. If you still have questions on the billing once the rental has been completed please feel free to reach back out. Thank you for allowing us to assist you. Sincerely, Avis Budget Group Client Relations Team

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