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Avis Rent A Car complaints

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PO Box 699000
Tulsa, OK 74169 | Get Directions

(918) 624-4210

http://www.avis.com

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Total Amount in Dispute:
$26,528.00

Total Amount Settled:
$5,296.00

Complaint Experience

79%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

29 complaints against Avis Rent A Car closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
2	Making a partial refund
12	Agreed to make an adjustment
0	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
5	Unanswered

29 complaints against Avis Rent A Car

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5/13/2026

RESPONSE: Complaint was not answered Amount in Dispute: $1,128.20 Amount Settled: $0.00

Customer Complaint

4/17/2026

I rented a vehicle from Avis at the Charleston South Carolina airport on March 10th and returned it March 14th. We were there to see my son graduate boot camp. About 2 and a half weeks later I received an email stating that the car had damages and the cost to repair it was over 400 dollars. I replied to that email saying there was no damage to the vehicle while it was in my possession, in fact I purposely waited for the agent to walk around the car when I returned it. I received an email back stating that the case has been closed and there was no further action on my part. Today 15 March I received another email stating I damaged the vehicle with a new total of 1128$. After looking at my receipt and the pictures they had sent I see that the mileage is considerably higher than what it was when I returned the vehicle. I have all the emails and my receipt and can provide if necessary. I'll also add that not one of the pictures that were provided to me had a time stamp. I'll also add that I dropped the vehicle off in a parking garage with the Avis agent. All the pictures are of the vehicle that have been provided to me are of it outside. Therefore how do I know if it didn't happen when they moved the vehicle? Resolution Sought I'm relatively sure this is a scam, and I would assume that it may be individuals that may even work for Avis. I think the company should investigate and make sure something like this isn't happening. I have rented vehicles from Avis for more than 20 years and I travel half the year for work and never had an issue. This needs to be looked into.

5/13/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/17/2026

I made a rental car reservation from Dallas Fort Worth Airport to Amarillo for about $47.90 with Avis. When I arrived, the companies refused to provide the vehicle unless I paid an extra $210 and said I needed a foreign driver's license, which was never stated during booking. The cars were not provided, and I had to rent another vehicle at a higher cost with Europe car, and Alamo car. I am requesting a full refund and reimbursement for the extra cost. Resolution Sought Full refund and reimbursement for additional rental cost.

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