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Awesome Tee Fashion complaints

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10675 Ivyridge Road, #10
Houston, TX 77043 | Get Directions

(830) 320-4454

http://awesometeefashion.com

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Total Amount in Dispute:
$407.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

6 complaints against Awesome Tee Fashion closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
4	Unanswered

6 complaints against Awesome Tee Fashion

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1/25/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $51.97 Amount Settled: $0.00

Customer Complaint

12/28/2022

I never received a confirmation email. It has been over 4 weeks and product not received. The support email does not work. The contact us form on their website does not work. There is no answer at their phone number. I want my shirts or my money refunded. Resolution Sought I would like my shirts or my money back.

Company Response

1/12/2023

Hello, Please provide us with your order number or order email (Or Shipping Name). I will check and respond to you soon. I apologize for any inconvenience please let me know if you have any questions or concerns. Thanks & Regards, Kristy

11/8/2022

RESPONSE: Complaint was not answered Amount in Dispute: $145.99 Amount Settled: $0.00

Customer Complaint

10/13/2022

After multiple email attempts no one will get my corrected shirts. I agree to pay their fee for making a new shirt even though they didn't print it well. I also need bigger sizes because these look like kid sizes. So agreed to pay more to get the correct sizes but NO response and it has been 3 weeks. Resolution Sought Send me the corrected shirt I sent a pic of were it is faulty. Send me the proper sizes and link to pay the upcharge to fix it.

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