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Axelwell complaints

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650 Castro Street Suite 120 PMB 96104
Mountain View, CA 94041 | Get Directions

http://www.axelwell.com

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Total Amount in Dispute:
$49.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Axelwell closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Axelwell

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1/17/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $48.96 Amount Settled: $0.00

Customer Complaint

1/3/2023

False advertising as box says mini car vac, but is totally different than advertised product online. Big disappointment as this was a gift that I am embarrassed to give. Resolution Sought I would like a refund and return sticker so that I can return item.

Company Response

1/5/2023

Hello Lucille, Good day! Frist of all, we would like to apologize for the inconvenience. We have sent you an email requesting the photo of what you have received and still waiting for your response. We have also confirmed with our warehouse and sent the same product as what we have posted on our website. However, we really apologize, as we tried our best to assist customers with the complaints and we wouldn't want you guys to be disappointed. We do have a 30-day period return warranty. You can return this back to us for a refund. This order is fulfilled in line with the return policies stated on our website and the return instructions provided: https://axelwell.com/policies/refund-policy Once again, we apologize for what happened. Looking forward to your response to sort this out as soon as possible.

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