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Axiom Property Management complaints

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535 Mariah Avenue
Rexburg , ID 83440 | Get Directions

(208) 516-5600

http://www.axiom-properties.co...

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Total Amount in Dispute:
$140.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Axiom Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Axiom Property Management

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8/26/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $139.88 Amount Settled: $0.00

Customer Complaint

8/24/2021

My wife and I moved out of our apartment on July 9th 2021. Everything was taken care off on our end regarding their move our requirements. I returned the apartment keys to their office just as their lease states to do with them. I then received an email on Monday, August 20, 2021 containing a bill from Axiom. The bill was for the rekeying process of our previous unit because the keys were apparently never turned in. I explained the date and time I dropped them off and did my best to describe the individual that I gave them to. They are stating that no keys were received and said that the bill will not be removed and will be sent to collections in 60 days if not paid. I have been fighting them in this ever since I received the bill, I refuse to pay this because this is their fault. We had multiple issues with them while we were tenants but just decided to put it behind us and move on. After receiving this bill for something that is clearly their fault I will not back down this time. Resolution Sought Void the bill and apologize for their horrible customer service.

Company Response

8/26/2021

Per consumer states; The complain has been handled so no further action is needed from the FBB. I was able to get the chargers removed that they were accusing me of. Thank you for your help in this matter.

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