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Axle Towing & Impound, LLC complaints

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1151 West Apache Trail
Apache Junction, AZ 85120 | Get Directions

(480) 288-5526

http://www.axletowing.com

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Total Amount in Dispute:
$360.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Axle Towing & Impound, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Axle Towing & Impound, LLC

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8/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $360.00 Amount Settled: $0.00

Customer Complaint

7/11/2023

HORRIBLE! They are Predatory! The Worst Customer Service! They literally laugh in your face when you are asking for a little kindness! They come looking for cars. They were not called out or asked to tow me. A neighbor even tried to stop them! They Do Not Have Proper Signage! No Hours are on the 1 sign down the street! They said in the office they are Not Open on Saturdays so they can charge you an after hours charge, yet they were open! There were 2 people working in the office! Also, when you call the number, it says they are OPEN ON SATURDAY FROM 8:00AM TO 12:00PM! The sign outside of the Office Clearly states they are Open on Saturdays! In addition, they do Not give you an itemized statement! There is nothing to show you what they are charging is legitimate fees or charges! The Credit Card up charge should be investigated! Resolution Sought Refund my full amount! They should never have towed my van!

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