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AZ Sun Services complaints

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2632 West Medtronic Way
Tempe , AZ 85281 | Get Directions

(888) 525-2786

http://azsunservices.com

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Total Amount in Dispute:
$1,962.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AZ Sun Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AZ Sun Services

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11/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,962.00 Amount Settled: $0.00

Customer Complaint

10/7/2021

A representative from az sun services came to my house. Talking to me about installing solar panels. After, talking to me about them. I asked him how much they were. All he told me that I'd only receive a bill from my electricity company. It would be one bill together. I received weeks later a seperate bill for the solar panels of 108.57 very shocked surprised I was. Now I have to pay that for the next 22years. I struggle & have a very hard time to pay this bill every month. Mosaic who I contracts with az sun services calls me frequently asking for the payment. Even when they installed them he said, "it would take a few months " it took 8months. Resolution Sought I'd like them to take them off & the box that goes along with the panels.

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