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AZ Turf and More complaints

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307 South 90th Street
Mesa, AZ 85208 | Get Directions

(602) 399-9565

https://www.azturfandmore.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against AZ Turf and More closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against AZ Turf and More

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12/15/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/2/2021

We had our property hardscaped by Az Turf. The grade was done improperly and the water runs into the garage and floods it and into the enclosed patio when it rains. We have tried on several occasions to get the problem fixed. Az Turf stated at last contact with us that they wanted to take baby steps to fix it. That was about a month ago. They have not communicated with us since. This has been an on going issue for over a year now. I have been very patient. Resolution Sought I would like it redone right or return the money so I can hire another company to do it.

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