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Azalea City Auto Sales complaints

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401 East Gordon Street
Valdosta, GA 31601 | Get Directions

(229) 293-7337

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Total Amount in Dispute:
$2,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Azalea City Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Azalea City Auto Sales

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5/24/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,300.00 Amount Settled: $0.00

Customer Complaint

4/28/2021

I purchased a vehicle from these people at the end of January ever since I got it I've had six different issues each time the mechanic will tell me oh yeah you're good to go and each time the car messed up once again. The last time I took it to the shop all he said was well give me one more chance to fix it and then it's still messed up once again. He didn't even try to offer me another vehicle even though he sold it to me defective he didn't try to offer a refund or anything and its not fair I'm a single parent this car has cut off on me and my family 3 times in busy traffic. I got another job on the opposite end of town i don't even know how I'm going to be getting there because this car is not dependable and I'm working overnight before i actually genuinely believe these people cared but after this experience i see that's the complete office. He obviously money hungry all he cares about is just that they don't care if something happened to me an my family because a car that they sold me cut off on us in traffic multiple times the last time this lemon cut off in traffic i called him all he could say is well all i can tell you is get it up here so i can look at it no are you in a safe place are the kids with you nothing of that sort. Resolution Sought I prefer a refund for all the money i put in this car or another vehicle this business doesn't even deserve one star rating.

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