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Azazie complaints

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148 East Brokaw Road
San Jose, CA 95112 | Get Directions

(618) 742-3059

https://www.azazie.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Azazie closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Azazie

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10/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/15/2025

They are advertising that if you sign up for emails and text messages, you get 10 off. The truth is it is 10 off a certain line of their clothing and not a general 10 coupon. You do not know this until you sign up and get the welcome email, but the 10 is showing only for a certain line. It is misleading to get you to sign up for their emails. Resolution Sought To remove me from their email distribution list, or to provide a 10 coupon that applies to your whole cart. I feel this is an industry standard and they are hiding the fact that the coupon is limited so that you assume it is 10 the website like most other retailers, but they get you to sign up and most of the coupons are so specific that you don't get to use any of them.

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