Find a reputable business?

Complaints and Resolutions

Azteca Auto Sales, LLC complaints

Read Complaints File Complaint View Full Report

1902 SE 14th Street
Des Moines, IA 50320-1015 | Get Directions

(515) 309-0031

https://www.aztecaautosalesllc...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$7,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Azteca Auto Sales, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Azteca Auto Sales, LLC

Sort by

8/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $7,500.00 Amount Settled: $0.00

Customer Complaint

7/11/2024

I bought a car here and was not made aware of the fact that this car would randomly not turn on. i took it to a mechanic and another car fixing place and they both told me there were parts missing inside of the hood and that there's definitely electrical problems. After the first time of this occurring, i took it back up to Azteca and they claimed to "fix it" . well what they did was throw a random battery from the back warehouse in it that was very very old and rusty. Then after that it happened 2 more times and my seat wouldn't move up, down, not at all. Took it right back and again, told me they fixed it. Well i only had this car a month and it died on me 6 times. before i bought the car we were told everything was fixed. I will never be buying or recommending anyone to purchase from here. the guy is very nonchalant and rude. saying he won't give us our money back. Resolution Sought Give me my money back in full plus a compensation fee for all the trouble and gas i've used getting up here.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile