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B & C Auto complaints

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188 Connell Highway
Newport, RI 02840 | Get Directions

(401) 846-3358

http://www.bandcautonewport.co...

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against B & C Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against B & C Auto

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6/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

5/16/2022

My brake light came on so take my car to B&C to get a brake job. I paid $700 for the brake job. When I delivered my car it was not making any noise, but it then began to make noise so I returned to B&C be fixed and he gave me a date to return for repair. Then only 4 weeks pass and now B&C tells me now I need the rear brakes ..."I just paid $700 for a brake job 4 weeks earlier ...B&C has cut corners with the work and is trying to get paid for work that should have already done...Thinking the work of cutting corners and not doing quality work....I will like to have my brakes fixed right...This is a con job...B&C has to be held responsible now...thx Resolution Sought Give me quality work on my brakes and be held to account for my pain and suffering not being fair

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