Complaints for B C S in Beverly Hills, CA - 13192163

264 South La Cienega Blvd Suite 232
Beverly Hills, CA 90211 | Get Directions

(877) 272-4441

http://www.bcshomeshoppingnetw...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices and failure to provide services. Specifically customers state after responding to offers for unsecured credit cards and sending in the application fees no cards are delivered. Others allege they are contacted and told they have won a $25 000 sweepstakes for catalog orders. They are then instructed to send in a fee to receive the catalogs. Customers reportedly never receive the catalogs or ordered merchandise is not delivered. Most customers allege difficulty contacting the company to check on order status or to request refunds.~~The company responds to some complaints by offering refunds cancelling the membership or sending the catalog. A few customers claim the company did not provide the promised refund and failed to send the requested itemized billing statement.

Complaint Closing Statistics

0 complaints against B C S closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

B C S complaints