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B S Auto complaints

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P.O. BOX 68
Wildwood, FL 34785-0068 | Get Directions

(352) 748-1150

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against B S Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against B S Auto

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7/6/2022

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

6/10/2022

My 01 Solara is at B&S Auto in Wildwood FL to get a motor and transmission I am to go to work shortly and my home is being Closed on and everyday I can't work or take care of business......I am losing money. The business took $1000. Down and a balance of $1700. is due and their office gave me a timeline of one week. So after one week, I had a neighbor drive me there Friday and Monday..they informed Wednesday June 8th (today) and I just called and they extended it until NEXT WEEK. THIS IS RIDICULOUS. I HAVE BEEN VERY PATIENT AND SINCE IM FEELING UNEASY, I would expect some kind of warranty with their work after having to reach out to a third party. Their phone number is 352 748-1150. My car is the silver Toyota Solara. I requested 15 inch chro.e rims and they haven't even done that. This is not good. I have work to do...I am losing money from their lack of honesty. Resolution Sought GET MY CAR BACK WITH THE CHROME RIM AND TWO TIRES I REQUESTED TO DALE BY MONDAY AND HAVE A 12K WARRANTY FOR THEIR WORK. BECAUSE IT CONCERNS ME WHEN A CONSUMER HAS TO REACH OUTSIDE TO A THIRD PARTY AND HAVE TO DEPEND ON THAT PARTY TO NOT BE AGITATED and hope they don't do anything to it.

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