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B-Stock Solutions, LLC complaints

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2121 South El Camino Real Suite 500
San Mateo, CA 94403 | Get Directions

(650) 610-8800

https://bstock.com/

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Total Amount in Dispute:
$7,711.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against B-Stock Solutions, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against B-Stock Solutions, LLC

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1/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $7,711.00 Amount Settled: $0.00

Customer Complaint

12/29/2022

B-Stock Solutions acts as a third party mediator between liquidation sellers and buyers. They handle all transactions between buyers and sellers. On 12/16/2022, order number SUP292078 was updated as status paid by the myself for the amount of $7,711.00. This was a truckload of liquidated merchandise from a third party seller — Youssouf AlHaddad in Garland, TX. The buyer (me) reached out right away to the seller (Youssouf) to arrange prompt pickup. Youssouf informed both B-Stock Solutions and me that "due to an unexpected issue with his landlord, he was unable to fulfill the order." Janelle, from B-Stock Solutions then informed both buyer and seller that a refund to me was to be initiated shortly. This was the week of 12/16/22. Bank account details were provided over the phone to ensure B-Stock Solutions had no reason to delay a full refund. It is now nearly 1/1/2023 and B-Stock has failed to confirm the refund has been processed, or is pending. The buyer (Jayson) has been calling everyday to try and get support or a resolution, but B-Stock has been brushing him off. Jayson's is unable to pay his bills or operate his own business due to the lack of concern or care from B-Stock in processing his refund in a timely manor. I have reached out to Corporate: Howard Rosenberg, Marcus Shen, Garret Seevers, and Gary Fewkes and have had no response. The holiday has passed and this should never had been prolonged to after the holi Resolution Sought B-Stock Solutions MUST refund the full amount of $7,711.00 for the order not fullfilled.

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