Find a reputable business?

Complaints and Resolutions

Home Roof Contractors Bachman's Roofing Complaints and Resolutions

Bachman's Roofing complaints

Read Complaints File Complaint View Full Report
36 North Elm Street
Wernersville, PA 19565 | Get Directions

(610) 557-1541

http://www.bachmansroofing.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$4,329.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Read More

Complaint Closing Statistics

1 complaints against Bachman's Roofing closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against Bachman's Roofing

Sort by

11/27/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,329.17 Amount Settled: $0.00

Customer Complaint

11/13/2023

I had problems paying my bill when I was illegally fired from my job. I made payment arrangements with Joan but I went into the hospital emergently and was unable to make a first payment. I was hospitalized for 6 weeks and was unable to contact them. When I did finally reach Joan and explain to her what happened she didn't seem to care or believe me. I was unable to pay my phone at this time so communication with me was spotty. I received a text from Joan late on a Friday afternoon telling me I needed to have a payment in their office in 48 hours or that was it. I responded to this text from Joan within an hour or less telling Joan I can have cash in her office on Monday morning. She didn't respond back. Next thing I know the male foreman from the job comes to my house to threaten me personally into paying. When I didn't answer my door (because I was working) this man calls me and begins verbally assaulting me about non-payment. I told this man how inappropriate and unprofessional he was being to a female client. Next thing I know there's a sheriffs sale at my house in 3 days. I have been speaking with Amy Henry about getting the balance resolved. However they are lying to me and dragging their feet. Amy told me Thursday 11/9/23 that she would draw up papers for a new financing agreement and to postpone the sheriffs sale and have that to me 11/10/23 am. I've not received this agreement and phone calls to their office go unanswered. They are threatening me. Resolution Sought Cancel the sheriffs sale. Take legal fees off of my balance reducing it to 3800, accept a new financial agreement or cancel my bill altogether as reimbursement for the emotional abuse and stress to my health.

Read More

Company Response

11/14/2023

Please allow this response to provide additional details to Ms. Bates' situation. 12/29/2022: Invoice sent to customer; remaining balance due $3,800.00 1/19/2023: Could not leave a v/m so sent text message & emailed invoice 1/19/2023: CUSTOMER IS ON PYT PLAN - $475.00 EVERY OTHER WEEK STARTING 2/3/23 1/7/2023: First payment made on 1/20/23; card declined for next payment (2/3/23). Texted twice and ran card again today, still declined. 2/7/2023: Customer texted, on 2/14 that she was in the hospital & would be for the next 2 weeks. She is trying to get short term disability. 3/6/2023: Customer had been hospitalized for a few weeks & lost her job. She got her disability & is sending in $500. I told her once she gets his unemployment worked out, we would revise her payment plan. NO PAYMENT RECEIVED 3/23/2023: Will call me back first thing tomorrow morning 3/24/2023: Corrie texted back that she needed the money to pay her utilities. She said she would send something. I asked how much & when. Also, told her we needed to redo her payment plant with sent amount & pymt date. NO PAYMENT RECEIVED 4/21/2023: Texted Corrie, never sent pymt nor did she call about pymt plan. Told her if nothing by end of Monday would be turned over for further collection including lien being place. 4/25/2023: Greg called & left a message. 4/28/2023 After multiple attempts to collect the outstanding balance, file was referred to me for legal collections. Email sent to customer: The remaining balance of $950.00 can be paid in two installments on May 12th & May 26th, 2023. If you are unable to meet these payment terms, we will begin the collection actions in Montgomery County. If no response by Monday May 1st, I will file with MDJ in Montgomery County. Mechanics Lien filed 5/10/23, service was completed by the Sheriff 5/18/23. Complaint to enforce Mechanics Lien filed 5/23/23. In Personam Action (Judgment) filed 5/10/23. 6/8/23: Letter of intent to file default judgment sent to customer. 6/30/23: Default hearing was held; Bachman's was awarded $3,493.80 30. Customer had 30 days to appeal with the courts. 10/2/23: Serviced by sheriff, Writ of Execution Levy (judgment), onsite to complete levy list for upcoming sheriff sale. 11/7/23: Customer called Attorney Allerton. I called and left message 11/9/23: Spoke with customer regarding sheriff sale and collection, possible pymt plan subject to approval from Corporate Attorney Allerton. 11/13/23: I sent an email to customer to advise we are unable to move forward with previously discussed payment terms. Ms. Bates has received copy of all correspondence relating to the legal action. These documents were sent directly from the courts to her. Despite receiving the notices, she chose not to respond to the court, and only contacted Bachman’s until November 7, 2023.

Read More

Profile