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Back Market Inc. complaints

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240 Kent Avenue
Brooklyn, NY 11249-4121 | Get Directions

(855) 442-6688

http://www.backmarket.com

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Total Amount in Dispute:
$1,154.00

Total Amount Settled:
$351.00

Complaint Experience

25%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

4 complaints against Back Market Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

4 complaints against Back Market Inc.

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4/29/2024

RESPONSE: Complaint was not answered Amount in Dispute: $566.29 Amount Settled: $0.00

Customer Complaint

4/3/2024

I purchased the Samsung Galaxy s22 ultra from back markets app on my phone what I received was a phone that wasn't able to connect to the network at all and when I noticed this I put the phone back in its original box and I shipped it back to back market upon receiving my phone they then told me that there was damage done to the phone that never happened cuz as soon as it wouldn't connect to the network I put it back in the box and got it ready to send it back to back market nothing else happened to it and I had also had a 12-month warranty on this item if it broke at all it broke after the seller had received the item back but it was already malfunctioning when we received it so that is why we had sent it back in the first place we were then told that we were not going to get item fixed and or a refund and told that our item is in fact out of warranty and that they are shipping it back to us as is and they were so deeply sorry Resolution Sought I would like a complete refund of the amount spent and a promise of better Business to be received from them in the future.

4/4/2024

RESPONSE: Complaint was not answered Amount in Dispute: $80.00 Amount Settled: $0.00

Customer Complaint

3/11/2024

My issue with this company is that on their website it is not specifically laid out what their standards are for a refurbished phone. It only explains when you choose what condition you want your phone in what the condition is going to look like physically. It leaves a customer to assume that if you're buying excellent condition that that is also going to be how the phone performs. I spoke to a customer service representative and explain to them that where they have on their website about their battery life standards is not in a good place they agreed with me but we're unwilling to do anything except for me to return the phone. I explained to them the reason this was not an option is because I cannot be without a phone and try to get them to work with me seeing how they saw the flaw in their web design. I explained to them that if somebody is buying a phone an excellent condition then they're not looking to buy a new battery and the only place that they have what their battery standards are is on a link underneath buy a new battery and it says compare battery options so anyone is going to be left to think that you're comparing battery options on if you're buying a new battery. I went back and forth with them on this and I was only asking for them to refund some of the amount due to this issue. I'm honestly tired of companies admitting that they're the problem but they don't want to do anything about it. Resolution Sought Pay me 80.00

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