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Backwoods Waste complaints

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95 Struemph School Road PP-2
Saint Elizabeth, MO 65075 | Get Directions

(573) 493-2157

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Backwoods Waste closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Backwoods Waste

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9/13/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/26/2021

This is a trash company that I pay for every month. At least once a month they don't pick up my trash. I get that It isn't too expensive but they do it all the time. Why pay a company for trash when they don't even come and pick it up. Resolution Sought Quit charging if they can't do their job.

Company Response

9/1/2021

We have had a lot of issues with health, no help, and truck brake downs. We still pick up the trash it just hasn't always beenon the pick up day lately. We still have to pay to get the trash dumped at the landfill. We have always picked up the trash up it just may have been late and a few times a couple weeks. I do apologize for causing inconvenience and I do get where you are coming from. We are doing the best we can!

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