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Badcock Home Furniture & More complaints

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817 S 3 Notch Street
Troy , AL 36081 | Get Directions

(334) 566-0689

https://www.badcock.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Badcock Home Furniture & More closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Badcock Home Furniture & More

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8/17/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

7/26/2022

I purchased a Maytag on 5/21/2022 from Badcock Home Furniture & More within one and a half week the washer began to show the code e-2 and f-2 contact service. The washer has the manufacture warranty and additional 3 years warranty. Whirlpool scheduled two services and finally I was told that they don't have a service in the area to authorize to fix the washer. I had to wait 7 days so they could authorize for me to find someone to fix it. That took about two weeks and finally they said they would pay 150.00, by that time I had been looking. I could not find no one. I also contacted Badcock, because I was told they could have swapped it out for a new one as a defect, Badcock avoided my call and refused to communicate with me. I was also told that this washer was registered in October 29, 2021. This was a floor sample so it could have been returned by another customer. I am paying for a washer that I can't use. I had to purchase another washer because Whirlpool nor Badcock has assisted me to resolve the problem. I am paying for the washer because I don't want to damage my credit that I have worked so hard to build. Resolution Sought Badcock or Whirlpool needs to accept responsibility for the washer without damaging my credit. They both have stopped communicating with me. Now, I am stuck with a 1300. 00 balance and broken washer.

Company Response

8/4/2022

Company states: The customer has stopped communicating with us at the store. The customer was informed after the purchase that they would have to get in touch with the manufacturer. The account is under Ms. Jones and she made the purchase for her daughter. After her daughter received the washer, her mom was upset about the bill. We advised this is on a credit agreement, and now Ms. Jones is saying there is something wrong with the washer. There seems to be a dispute between Ms. Jones, and her daughter who got permission to purchase the machine. The customer needs to contact the manufacturer if there is something wrong with it. If they don't have repair service in their area, Whirlpool needs to come up with a resolution to assist this customer The customer purchased a 3-year warranty which is in their benefit if something is wrong with the machine. This issue is out of our control.

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