Find a reputable business?

Complaints and Resolutions

Baja Sharkeez, Inc. complaints

Read Complaints File Complaint View Full Report

52 Pier Avenue
Hermosa Beach, CA 90254 | Get Directions

(310) 318-0004

https://sharkeez.net/hermosa-b...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Baja Sharkeez, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Baja Sharkeez, Inc.

Sort by

9/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

8/15/2022

We went to Hermosa Beach's Baja Sharkeez today around 1:50 pm for lunch. The waitress that we had was either hung over or that's just her personality but in the week that we have been on vacation here in the South Bay we have NEVER had such a lazy person serve us. It was like we were "bothering" her. Her whole demeanor just said, I don't care. After terrible service I went inside and asked to speak to manager, Brian - well, surprise, he was JUST AS BAD if not worse! He challenged me to be super specific on why our service was terrible. Are you kidding me? Then said he'll have a talk with her...I told him that he was just as bad as her - didn't care about the people they are supposed to serve. I told him I would call corporate which I did and leave a message and he smiled and said "sure". Once again challenging me. We left without any more words. What can you say to a Horrible manager and establishment. TERRIBLE SERVICE! I will go on all social platforms and let others know of my experience. I was a restaurant manager for 5 years and I NEVER let anyone leave unhappy. He had no problem with it. I lived in the South Bay for over 27 years and THAT definitely was my most astonishing experience. Resolution Sought Reimburse my money - that was a horrible place! The food was awful and yet I still left her a small tip. She was not worthy but two other employees who helped did deserve it. Server - Sage Total $44.87 + tip $5.13 = $50.00 Table 12/1 2:02 pm 5/50018

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile