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Baker's Locksmith, LLC complaints

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148 West Columbia Street
Springfield, OH 45502 | Get Directions

(937) 328-5625

https://www.bakerslocksmith.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Baker's Locksmith, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Baker's Locksmith, LLC

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6/30/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/3/2022

Called them Monday and they said with it being a holiday that it would be more athen a non holiday and I said I'm ok with that and they told me it would be between $150-$175 to come to me and program my key so I called today and they said it was $200 I told them what I was told Monday and they said I was a lier and was rude to me and wanted to talk over me Resolution Sought When they quote a person a price stick with it and not call customers lies

Company Response

6/20/2022

Sorry to hear that! We never want to make our customers feel unappreciated or unheard. Our cost starts at $150 but increases depending on year, make and model. The estimate given on the phone is strictly an estimated cost. The cost can also increase if all information was not given at the time of the call (depending on location of vehicle/travel time/labor/Exact year, make and model, etc )

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