Balboa Credit Group, Inc. complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Of the complaints we have received against this company in at least some cases the complaint allegations are very serious.~~Complainants allege the company fails to fulfill services does not provide available rentals difficulty obtaining refunds misrepresentation of services and dissatisfaction with the quality of the listings. Complainants allege after paying $200 for listings or to obtain rentals they receive lists that do not meet their criteria are outside of their price range properties are not available or not authorized to be listed by the company and in some cases do not exist. Some complainants allege representatives promised full refunds if they did not receive a property within 90 days; however they later found out the company would only issue a refund of $60. Many allege they are unable to reach the company regarding properties or to obtain refunds. ~~The company responds to most complaints by referring to the contract and denying refunds on the basis that they fulfilled their obligations. In some cases refunds are denied based on the company claiming the applicant failed to sign their update sheet weekly as stated in the contract. In response to a few complainants the company offers to continue to provide assistance or offers a credit for future services or indicated that a property was found for the applicant. ~~

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