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Balenciaga America Incorporated complaints

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148 Mercer Street
New York, NY 10012-3256 | Get Directions

(646) 889-1895

http://www.balenciaga.com

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Total Amount in Dispute:
$1,396.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Balenciaga America Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Balenciaga America Incorporated

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10/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,396.42 Amount Settled: $0.00

Customer Complaint

9/27/2021

Someone has stolen my bank card data and made 2 transactions in your chain. Please cancel the transactions urgently!!! 1. Balenciaga ECOM 646-889-1895 USA Date of the transaction or pre-authorization: 24.09.2021 at 18:07 Exact amount of the transaction: 893,06 USD Currency USD Last 4 digits of the card only. 4401 2. SSENSE Wilmington USA Date of the transaction or pre-authorization: 24.09.2021 at 18:14 Exact amount of the transaction: 503,36 USD Currency USD Resolution Sought Cancel the fraudulent transactions and reimburse me money

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