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Balise Ford Of Wilbraham complaints

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1979 Boston Road
Wilbraham, MA 01095 | Get Directions

(866) 938-9260

http://balisefordwilbraham.com

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Total Amount in Dispute:
$1,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Balise Ford Of Wilbraham closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Balise Ford Of Wilbraham

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11/21/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

10/18/2022

Took my car in on Sept 22, 2021, as engine light and throttle light, Fuel Filter Inlet was on. I told them I suspected problems with transmission as it would down shift as I was driving and car would slow up. They had it for 1 week and told me it was various things with oil leaks(never any oil in driveway) and replacements had to be done according to a certain code. Upon getting my car and (having extended warranty plan) it would be$1256.91.Leaving (not out of parking lot,engine light and throttle light still on. Car was taken back in. Five days later another$100. On 10/22 Fuel Filler Inlet light on( was also on in Sept 22). 3 days later(no loaner car offered @ anytime). Picked up car and was told a different code came up and paid added$277.78. Two days later Engine light is still on. Going to calling Monday 10/17/22. I have had more trouble and expense since they had my car 3 times. I previously went to Firestone,and they found it was Transmission and suggested I go to Balise/Ford as they do not do transmissions. Why do I feel that I have been taken advantage of. I am 72 years old ,recent Widow and am on a fixed income. .Totally dissatisfied with Balise/Ford of Wibraham. I must go back as whatever they did fix(if applicable) supposedly is warranted for 2 years. Please give advice,I am at my wits end My car granted is 2012,but it only has 52,000 mi on it. If everything was so wrong as they said,I would not have passed Inspection,and I did! Resolution Sought Refund would be nice and fix the problem as to why Engine light still is on.

Company Response

11/9/2022

Company states; Please be advised that this matter has been resolved in amicable manner. Balise Ford of Wilbraham has made the necessary repairs as Ms. Kmoses requested. Also, note that the warranty covered over $3000, but there was some repairs that she had to pay for that were not covered under the warranrty. However, we have resolved this claim.

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