(877) 442-2572
http://balsamhill.com
Customer Rating
based on 1 review.
Ratings Breakdown
Select Your Rating
Choose the number of stars (by rolling over them) and then click (3 stars default)
Tell Us What You Think!
125 characters remaining | 125 total characters allowed
3000 characters remaining | 3000 total characters allowed
Showing 1 recent review for Balsam Hill
Most Recent Oldest
Posted on 11/17/2019
Response for my complaint to Balsam Hill
Hi Douglas,Thank you for getting back to us. We are sorry to hear that you are disappointed because the top section of your two-year-old tree is not working. We also apologize if the previous representative keeps insisting that your tree has four sections. There was an oversight on this information, but we can confirm that your tree has three sections. The top section replacement of your tree is currently out of stock, and for a temporary fix, we are providing you with light strands. We'll still request to have a top section sent out, but we'll have to check further when you'll receive it. You can check out this helpful link on how to restring the lights for your Christmas Tree. Since you've also requested for someone to call you, we've also asked one of our phone support to get in touch with you. Again, we sincerely apologize for the inconvenience this may have caused, we know that the temporary fix we provided will not completely fix the situation. Still, we want you to know that we are here to help and please do not hesitate to reach back to us. Warm regards,SoleilBalsam Hill Loyalty TeamNote: unacceptable response and will NO LONGER accept phone calls from me. A rep never called me back.
Was this Review…? Helpful (0)
Flag This Review Send Message
Flag Inappropriate Content
You are requesting to flag the content of an item as inappropriate. Business Consumer Alliance staff will be notified of this request. Explain why you feel it is inappropriate:
Photo Gallery
Login to BCA
Login to participate on the website. Write reviews, ask and respond to questions, get quotes and more. Don't have an account? Sign up for free now
Sign up with BCA
Sign up for free to participate on the website. Write reviews, ask and respond to questions, get quotes and more. Already have an account? Login
Forgot Password
Type in the email address you registered with. If we can verify it in our system, an email will be sent to you with your password.
Profile