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B&B Motors LLC complaints

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414 B North Main Street
Biscoe, NC 27209 | Get Directions

(910) 783-6699

http://www.bnbmotorsllc.com

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Total Amount in Dispute:
$1,250.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against B&B Motors LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against B&B Motors LLC

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1/30/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,100.00 Amount Settled: $0.00

Customer Complaint

1/4/2024

I bought a car a 2015 Chevrolet impala in 2022 and I put 1900 down on the vehicle and my payments for 103. 61 and about a week after I purchased a vehicle the ABS engine light and other lights came on in the car and I called them up and I asked him could they fix it and they couldn't fix it then I had other issues I had to replace the battery I had to replace all four tires. I also had to replace the left wheel bearing, I had to replace the top radiator hose and now as of yesterday on 1 January 2024 my engine went out my car was overheated. I kept my oil change in a vehicle and I kept telling them that there was some problems going on and they wouldn't even help me out. They told me I had to fix my whole vehicle . I feel like it is a Lemon and they sold me a car that they knew needed to be fixed. Now my balance is $1100 and they can have the car back because I'm not gonna pay for the car note and pay to get the car fixed with the engine. It's gonna cost too much. Resolution Sought Give me a refund for the month I just paid my car note and don't charge for the remaining balance of $11000 since the engine isn't working no more they. Can come get the vehicle. And keep this off my credit report since this vehicle had issues when I bought it .

10/21/2021

RESPONSE: Complaint was not answered Amount in Dispute: $150.00 Amount Settled: $0.00

Customer Complaint

9/27/2021

They take extra money that is paid on car payment and don't give credit for it if They do give you credit then they add to Bill and been threatened by one of owner's.. they have cheated a lot of people and sold bad car's to a lot of people.. Resolution Sought To be put out of business so they won't cheat anyone else...

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